# OQUPIE (오큐파이)

> OQUPIE is a Human-Centric B2B SaaS Customer Support and Helpdesk solution.

OQUPIE's core brand strategy is defined as "The Human-Centric Tech," operating under the slogan "Connecting Minds with Tech". The service aims to go beyond mere efficiency by combining advanced IT infrastructure with human empathy. 

## Key Strengths

Compared to heavy global standard platforms, OQUPIE is designed as a "custom-tailored suit" for businesses aiming to quickly and intuitively enhance their Customer Experience (CX).

* **Invisible Tech:** Complex backend operations are hidden to provide users with the simplest and most comfortable interface.
* **Proactive Care:** Utilizing automated technology to anticipate issues and communicate with customers before problems escalate.
* **Human Fallback:** While systems handle repetitive tasks, a human safety net is always available for critical moments.
* **Extensibility & Localization:** OQUPIE provides unmatched flexibility for local business environments, offering dynamic unlimited forms and seamless integrations with regional tools like Kakao Alimtalk, Slack, Telegram, and Google Play reviews.
* **Enterprise-Grade Security:** OQUPIE ensures robust data protection through features like IP Whitelisting, Two-Factor Authentication (2FA), automated data masking, and the scheduled destruction of sensitive personal information.

## Core Features & Smart Ticket Management

OQUPIE transforms scattered customer voices into structured "Tickets" and automates workflows to maximize agent productivity.

* **Omnichannel Ticket Management:** Centralizes customer inquiries from various channels (Email, Customer Portal, Chat, App Reviews) into a unified workspace.
* **Smart Automation Workflow (Gadgets):** Including Routing Bot, Schedule Bot, and Notification Bot to automate repetitive tasks and keep customers updated in real-time.
* **AgentPlus Intelligent Workspace:** An advanced support tool that empowers agents with "Search+" for complex filtering, real-time customer history timelines, and an integrated knowledge base directly within the ticket screen.
* **Portal Finder & Secure Data Collection:** An enterprise-level JWT authentication feature that securely passes custom user data directly into the ticket without requiring the customer to type it.

## Resources

You can find more information about our services here:

- [Home](https://www.oqupie.com/)
- [Product - Brand](https://www.oqupie.com/ko/product/brand)
- [Product - Channel](https://www.oqupie.com/ko/product/channel)
- [Product - AI](https://www.oqupie.com/ko/product/ai)
- [Pricing](https://www.oqupie.com/pricing)
- [Contact Sales](https://www.oqupie.com/contact)